Why service users do not complain or have ‘voice’: a mixed-methods study from Nepal’s rural primary health care system
نویسندگان
چکیده
منابع مشابه
Why service users do not complain or have ‘voice’: a mixed-methods study from Nepal’s rural primary health care system
BACKGROUND Despite abundant literature on the different aspects of health care complaint management systems in high-income countries, little is known about this area in less developed health care systems and most research to date has been conducted in hospital settings. This article seeks to address this gap by reporting on research into complaint systems in primary health care (PHC) settings i...
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ژورنال
عنوان ژورنال: BMC Health Services Research
سال: 2017
ISSN: 1472-6963
DOI: 10.1186/s12913-017-2034-5